At XISH, we are committed to providing a seamless shopping experience, including reliable and timely delivery of your orders. Below you will find all the information you need regarding our delivery policies and procedures.
Delivery Options
Standard Delivery:
- Within Lagos: 1-3 business days
- Outside Lagos (within Nigeria): 3-7 business days
- International: 7-14 business days
Express Delivery:
- Within Lagos: Next business day
- Outside Lagos (within Nigeria): 1-3 business days
- International: 3-7 business days
Delivery Charges
Within Lagos:
- Standard Delivery: Free
- Express Delivery: ₦1,500
Outside Lagos (within Nigeria):
- Standard Delivery: ₦5,000
- Express Delivery: ₦10,500
International:
- Standard Delivery: Calculated at checkout based on destination
- Express Delivery: Calculated at checkout based on destination
Delivery Process
- Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details.
- Processing Time: Orders are typically processed within 1-2 business days. Custom or tailored items may require additional processing time.
- Shipping Notification: When your order is shipped, you will receive a shipping confirmation email.
- Delivery: Your package will be delivered within the specified delivery timeframe. For express deliveries, please ensure someone is available to receive the package.
Delivery Issues
If you experience any issues with your delivery, please contact our customer service team at support@xish.shop or call +234 803 312 8335. We are available Monday to Saturday from 9:00 AM to 6:00 PM WAT to assist you with any concerns.
Important Information
- Please ensure that the delivery address provided at checkout is accurate and complete to avoid delays.
- We are unable to deliver to P.O. Box addresses.
- In cases of severe weather conditions or other unforeseen circumstances, delivery times may be extended. We will notify you of any significant delays.
- For international orders, customs and import duties may apply. These charges are the responsibility of the recipient and vary by country.
Thank you for choosing XISH. We appreciate your business and look forward to delivering your order promptly and efficiently.
