At XISH, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely happy with your purchase, our return and refund policy is here to assist you.
Returns
Eligibility:
- Items must be returned within 30 days of the delivery date.
- Items must be in their original condition, unused, unwashed, and with all original tags and packaging intact.
- Sale items and custom-made orders are not eligible for return unless they are defective or damaged upon arrival.
Process:
- Initiate a Return: Contact our Customer Service team at returns@xish.shop or call +234 803 312 8335 to initiate the return process. Please provide your order number and reason for return.
- Prepare Your Package: Pack the item securely in its original packaging. Include the original receipt or proof of purchase.
- Shipping: Send your return to the address provided by our Customer Service team. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.
- Inspection and Approval: Once we receive your returned item, it will be inspected. If the item meets our return criteria, we will process your refund.
Refunds
Eligibility:
- Refunds are issued to the original method of payment used during the purchase.
- Sale items and custom-made orders are not eligible for refunds unless they are defective or damaged upon arrival.
Process:
- Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Processing: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Partial Refunds
In certain situations, only partial refunds are granted:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Exchanges
If you need to exchange an item for a different size or color, please contact us at exchanges@xish.shop or call +234 803 312 8335. Exchanges are subject to product availability.
Non-Returnable Items
- Sale items
- Custom-made orders
Return Shipping Costs
- If the return is due to our error (e.g., you received a defective or incorrect item), we will cover the return shipping costs.
- If the return is not due to our error, you will be responsible for the return shipping costs.
Contact Us
For any questions or concerns regarding our return and refund policy, please contact us at:
Email: support@xish.shop Phone: +234 803 312 8335
Thank you for shopping with XISH. We value your business and are dedicated to providing you with high-quality products and excellent customer service.
